TERMS & CONDITIONS
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or they require any changes, please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are. We are EZM+ Limited a company registered in England and Wales. Our company registration number is 12339730 and our registered office is at 28 Qualitas, Bracknell, Berkshire, England, RG12 7QG. Our registered VAT number is 358 6304 79.
2.2 How to contact us. You can contact us by writing to our customer service team at us at email@example.com.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to thank you for your order using the email address that you have provided to us, at which point a contract will come into existence between you and us. Please check your junk/spam folder if not in your inbox. If you believe you have given us an incorrect email address please contact us and we will update it and re-send the email.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the product.
3.3 Your order number. We will assign an order number to your order. This will be generated when you place an order. We will also confirm it to you in an email when we accept your order. It will help us if you quote your order number whenever you contact us about your order.
4. Our products
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Product packaging may vary. We try to look after the environment as much as possible. Where possible we will re-use and recycle packaging materials. As a result, the packaging may vary from product to product.
5. Your rights to make changes
If you wish to make a change to the product you have ordered, please contact us as soon as possible. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).
6. Our rights to make changes
6.1 Minor changes to the products. We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b)to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
7. Providing the products
7.1 Postage costs. The costs of postage will be as follows:
(a) UK postage is free;
(b) International postage costs (outside of the UK) will be as displayed at the checkout before you place your order;
(c) Postage costs for made-to-order or bespoke products that require a quote will be as confirmed to you within the quote.
7.2 When we will dispatch the products. We aim to dispatch your order within 48 working hours (excluding bank holidays, weekends and holiday shut down periods). If the products you order are out of stock we will notify you as soon as reasonably possible and aim to dispatch your order as soon as it is back in stock.
7.3 When we will deliver the products. We use the Royal Mail for UK orders and will deliver the products to you as soon as reasonably possible. The postage service used for UK orders is dependent on the order value:
(a) Orders of small items under £10 are usually sent via 2nd class service - please allow up to 15 working days (although orders are usually delivered within a few days).
(b) Orders of items over £10 are usually sent via 1st class service - please allow up to 10 working days (although orders are usually delivered within the next couple of days).
c) Orders over £28 are usually sent via Royal Mail’s 1st class 'signed for' service - please allow up to 10 working days (although orders are usually delivered within the next couple of days).
(d) The postage service used for international orders is a tracked and/or 'signed for' service. Unfortunately, we are unable to give accurate delivery timescales due to different countries using different processing and delivery methods. Generally, orders within Europe are delivered within two weeks. Orders for the rest of the world may take longer. Please allow plenty of time.
Please note that once items have been dispatched, we are unable to provide any updates. If applicable, please refer to the tracking information that would have been emailed to you. Please check your junk/spam folder if not in your inbox.
7.4 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.5 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, your products will generally be sent to and can be collected from your local Post Office. A difference process may apply for international orders.
7.6 If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collection from the Post Office, your product may be returned to us or classed as lost by the postal service. If the product is returned to us, we will contact you to rearrange delivery. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply. If the product is classed as lost following a failed delivery, unfortunately, we will be unable to provide you with any refund.
7.7 When you become responsible for the goods. A product will be your responsibility from the time the postal service delivers the product to the address you have given us.
7.8 When you own goods. You own the product once we have received payment in full.
7.9 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, details relating to the vehicle to which the products relate. If so, this will have been stated during the ordering process on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. Please also ensure that you give us the correct delivery address. If you discover that you have provided us with an incorrect delivery address, please contact us to let us know as soon as possible. If the product has already been dispatched and it is not returned to us then we will not be responsible for the lost product and you shall not be entitled to a refund.
7.10 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the product as requested by you or notified by us to you (see clause 6).
7.11 You are responsible for all import charges. You will be responsible for paying any import charges, customs duties, clearance charges, taxes, brokers fees and any other amounts payable in connection with the importation and delivery of the products to you, if you are outside of the UK. If delivery of the products to you is rejected due to your failure to pay import charges, we will not be liable for the costs of return or loss. If the products are returned to us, we will issue you with a refund less all reasonable costs and expenses incurred by us dealing with the failed import.
8. Your rights to end the contract
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c) If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 40 days; or
(e) you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of any made-to-order or bespoke products. This is where we have specifically made a product for you based on your specifications, drawings or instructions.
8.5 How long do I have to change my mind? You have 14 days after the day you receive the goods.
8.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.
9. How to end the contract with us (including if you have changed your mind)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Email. Email us at firstname.lastname@example.org. Please provide your name, home address, details of the order, order number and, where available, your phone number and email address.
(b) Online. Complete the Order Cancellation Form on our website.
9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at an address to be provided. Please email us at email@example.com for a return address. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. We strongly recommend that you obtain proof of postage or a receipt which shows that you have posted the products back to us. We are not responsible and shall not be liable for any products which go missing in transit when you are returning the product to us.
9.3 When we will pay the costs of return. We will pay the costs of return:
(a) subject always to clause 13.1, if the products arrive faulty or misdescribed on delivery and prior to installation; or
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
9.4 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. Please note, we will not provide any refund or exchange at all if a decal has been used, is damaged, creased and/or not in re-sellable condition.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
(c) International postage costs are non refundable.
9.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.
10. Our rights to end the contract
10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 10 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, details relating to the car to which the products relate; or
(c) you do not, within a reasonable time, allow us to deliver the products to you.
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
11. If there is a problem with the product
11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at firstname.lastname@example.org.
11.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also clause 8.3.
11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products in accordance with clause 11.2, you must either return them in person to where you bought them or post them back to us. We will pay the costs of postage or collection. Please email us at email@example.com for a return address.
12. Price and payment
12.1 Where to find the price for the product. The price of the product will be the price indicated on the order pages when you place your order. VAT is added to all orders and the total price, including VAT, will be indicated to you at checkout before you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.4 When you must pay and how you must pay. We process payments using Stripe, which accepts most major debit and credit cards, or PayPal. You must pay for the products before we dispatch them.
13. Our responsibility for loss or damage suffered by you - YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE
13.1 We are not liable if you fail to follow our instructions. We will provide you with an instruction sheet with your product which will explain how to affix the product to your vehicle. We shall not be liable for any defect in the product (for example, if it partially or wholly peels away from your vehicle) where:
(a) the defect arises because you have failed to follow our oral or written instructions as to the use and placement of the product, including but not limited to the following scenarios:
(i) if the surface has not been prepared correctly as per our instructions (for example, if there is still wax or grease on the surface);
(ii) if wet applied, you do not wait for the product to be thoroughly and completely dry before driving;
(iii) if too little or no heat has been used to help activate the adhesive;
(iv) when cleaning the vehicle you fail to NOT use excessive pressure washer force, use a detailing brush and/or pat dry using a microfibre towel;
(b) you alter or modify the product without our written consent;
(c) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions.
13.2 We are not liable for any damage to your vehicle on removal of a decal. We urge you to take great care when removing any decals from your vehicle. On rare occasions, removal of vinyl decals from a plastic lacquered surface for example, a front bumper can lead to damage of the finish. This is often due to existing stone chips that have already caused damage the surface. Should you decide to remove the vinyl decals this must be carried out with the use of a heat gun set to a low/medium heat and using caution. We will not be liable for any damage caused to your vehicle by the decals save to the extent that such damage is caused by a defect in the product or our negligence.
13.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.
13.4 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.5 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
14. Disclaimer – YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE
14.1 We are not responsible for your use of the products. The way in which you use the products and where you place them is entirely at your discretion. You are solely responsible for ensuring that you are not using the products in any way which is illegal or unlawful. We shall not be liable for any losses, damages, costs or expenses which you suffer or incur as a result of your use of the products.
14.2 We are not responsible for road use or MOT issues. You acknowledge and agree that you are solely responsible for ensuring that your vehicle is capable of passing its MOT and is suitable and safe for road use. We shall not be liable if the placement of any of our products by you on your vehicle causes it to fail its MOT and we shall not be liable for any penalties or fines imposed upon you should you chose to drive your vehicle on a public road with any of these products fitted.
14.3 You must remove certain decals before the onward sale of your vehicle. Where a product is a decal and you have placed this anywhere on the interior or exterior of your vehicle, and it covers, prohibits or modifies any safety warning or factory fitted safety feature (for example, the airbag warning sticker on the sun visor, the hazard lights switch, or the brake light), you acknowledge and agree that all such decals must be removed before you sell or otherwise dispose of your vehicle to a third party. We shall not be liable for any losses, damages, costs or expenses which you suffer or incur as a result of your failure to remove any decals from a safety warning or other factory fitted safety feature prior to sale or disposal.
14.4 Warning labels and safety functions are there to protect you. The manufacturer’s warning labels contained on the interior and exterior of your vehicle and the vehicle’s safety functions (for example, brake lights) are there to warn you and other road users about genuine dangers and hazards. They are there for your own protection. If you choose to cover up or tamper with any such labels or safety functions, you are doing so at your own risk. Covering up a warning label or safety function may prejudice or prevent you from being able to bring a legal claim against the vehicle manufacturer (whether for negligence or otherwise), may affect the manufacturer's warranty and/or factory fitted safety features and may be harmful to any claim you bring against or receive from a third party. By agreeing to and accepting these terms and conditions you accept full responsibility for any and all consequences that may arise from having any of these products fitted to your vehicle.
14.5 You must inform your insurer of any modification to your vehicle. The use of any product(s) on the interior or exterior of your vehicle may constitute a modification for insurance purposes and we strongly advise you to notify your insurers of the placement of any product(s). We shall not be liable to you for any increase in insurance premiums or loss or vitiation of your insurance policies as a result of the placement by you of the product(s) on your vehicle.
14.6 You accept the risk. By agreeing to these terms and conditions and purchasing the products from our website, you explicitly accept the risks highlighted in this clause 14 and you acknowledge that neither we, nor any of our employees, directors, shareholders, agents or representatives, will have any liability to you in respect of such matters.
15. How we may use your personal information
16. Other important terms
16.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
16.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
16.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
16.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
16.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.