FREQUENTLY ASKED QUESTIONS
What type of vinyl do you use?
We only use top quality long life branded vinyl.
How quickly will you dispatch my order?
We aim to dispatch your order same working day (Monday - Friday) if ordered before 3pm.
How easy is it to fit the product(s) I've ordered?
All EZM products come with detailed instructions.
Will the engine bay decals come off with the heat?
No, so long as you have de-greased the surfaces properly before hand the vinyl will not peel off as it is heat resistant. Silicone trim gel is oftem used to bring a shine to the plastic coverings - This MUST be fully removed before application.
What kind of weather should I apply my decals in?
We recommend applying your decals in cool dry conditions. Do not apply them in extreme heat or cold. In extreme heat they are likely to stretch and distort. In extreme cold they are likely to become brittle and crack.
What's the best way to remove my decals?
Always use warm heat from a heat gun or hair dryer to remove decals. Trying to remove them without the use of heat is likely to cause damage - especially to painted plastic!
Will the brake caliper decals come of with the heat?
No, so long as you have de-greased the surfaces properly before hand the vinyl will not peel off as it is heat resistant.
What should I use to degrease and prepare the surface?
We recommend first cleaning the surface and then using isopropyl alcohol or a dab of lighter fluid on a microfibre cloth. It is also possible to use some diluted washing up liquid or citrus bike degreaser. DO NOT USE wax based shampoo as the wax coating stop the adhesive from sticking to the surface.
How do you design your decals?
All decals are intricately worked out and tested in house before being released for sale. No short cuts are taken and we strive to offer the best pre-cut decals on the market!
My decals arrived folded, are the still ok to use?
Yes. In some cases it is necessary to fold the decals due to their length. Do not worry. The vinyl we use is very flexibly and any crease will easily dissapear when applied. A little heat from a heat gun or hair dryer may also be used to gently heat the vinyl.
How long does UK delivery take?
The postage service used is dependent on the order value. Orders of small items under £10 are usually sent via 2nd class service - Please allow up to 14 working days although orders are usually delivered within a few days. Orders of items over £10 are usually sent via 1st class service - Please allow up to 10 working days alough orders are usually delivered within the next couple of days. Orders over £20 are usually sent via 1st class 'signed for' service - Please allow up to 10 working days alough orders are usually delivered within the next couple of days. Please note that once items have been posted we are unable to provide any updates.
How long does international delivery take?
All international orders are sent via Royal Mail tracked and/or 'signed for' service. Unfortunatley we are unable to give acurate time scales due to different countries using different processing and delivery methods. Generally orders within Europe are delivered within 2 weeks. Orders for the rest of the world may take longer. Please allow plenty of time.
How is COVID 19 affecting delivery times?
The postal services are operating well however we are still in the grip of a pandemic. As such services are stretched and staffing levels may vary from region to region. Please be patient and allow sufficient time for delivery. Your understanding is much appriated.
I think I've entered an incorrect delivery address, what should I do?
Please contact us ASAP with your order number and the correct address. If you order hasn't been dispatched yet we will update it and let you know. If it has been dispatched you may have to wait for it to be returned back to us so we can amend and re-dispatch. This can take a while.
How and when will I know that my order has been dispatched?
As soon as we have dispatched your order a confirmation email will be sent to you. If you can't see it in your inbox please check your junk folder.